Returns Policy

Applicable to all orders made through www.readingbanners.co.uk

At Reading Banners, we take pride in our swift service and reliable printing standards. As our products are custom-crafted, returns follow specific protocols. Please review these guidelines prior to ordering.

1. What Qualifies for a Return?

Returns are accepted only under these conditions:

Noticeable print flaws (such as blurring, misaligned text, or smudges)
Incorrect product type or size received as opposed to what was ordered
Missing finishing features (like eyelets, hems, or pole pockets)

2. How to Report a Problem

To begin the return process, please adhere to these instructions:

Reach out to us within 24 hours after you receive your order
Send an email to support@readingbanners.co.uk
Use your order number in the subject line
Attach clear photographs taken from a distance of at least 2 metres to illustrate the issue

Photographic evidence is required to process returns. Our team will review all submissions before approval is given.

3. If Your Package Arrives Damaged

Should the packaging appear damaged upon delivery, do not accept the package.

By accepting a damaged package, you acknowledge receipt of the item in its current state, which negates any return claims for physical damage.

4. Return Shipping Costs

If your return is authorised:

The cost of return shipping is the customer’s responsibility
For safety, we suggest using a tracked courier service
Reading Banners is not liable for returns that are misplaced or damaged during transport
Initial delivery fees are non-refundable unless the return stems from a verified product fault

5. Items That Cannot Be Returned

We do not accept returns for:

Items reported after 24 hours of delivery
Products with approved artwork that have spelling or layout mistakes
Orders affected by courier delays, minor colour differences (within 10–15%), or personal preference
Custom prints that fulfil specifications but do not match subjective preferences

We maintain the right to refuse any return request not covered by these conditions.

6. Return Process & Resolution

After we receive and review your return:

If a fault is verified, we will provide either a replacement or refund depending on the situation and your choice
If no problem is detected, the original item will be returned to you, and no refund or replacement will be offered